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Quality Management: Understanding How It Works

How to maintain a high level of quality

What is quality management exactly? Simply put, it is about ensuring that every product, service, process, and the company as a whole maintain consistently high levels of excellence. The overall process of quality management comes down to four aspects: planning, assurance, control, and continuous improvement.

  • Reach the goals and standards laid out in the planning stage
  • Deliver on the actions required to ensure targets are met
  • Keep upholding principles to maintain reliability and integrity
  • Continue to improve not just products and services, but methods as well

When customers use products or services, they expect their requirements to be met each and every time. At the end of the day, the definition of quality management is striving to never let the customer down.

Breaking down the core principles of quality management

Quality, Performance, Efficiency, Buisness, Process written on gear wheels

How businesses can employ quality management sustainably

Companies must provide dedicated programs towards quality management with written strategies and routine training sessions for all employees. It’s also necessary to provide a goal and timetable for these strategies and push for customer feedback to know what’s working and what’s not.

  • Maintaining consistently high quality for all products and processes
  • Involving all employees, customers, and suppliers to ensure an all-round effort
  • Encouraging cross-departmental communication so that everyone is on the same page
  • Ensuring the needs and requirements of customers are met and satisfied
  • Always seeking to improve sales methods, production techniques, employee wellbeing, and overall growth
  • Seeing that no time or resource is ever squandered
  • Continuing to nurture business relationships and expand operations
  • Taking the proper time and care to make business decisions for the future based on tangible, reliable data
  • Ensuring that everyone who uses a product or service has a positive and satisfying experience

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Quality assurance and quality management at edding

Learn more about how companies check for potential issues before they arise and how the overall management of quality is maintained throughout the business. A company should always have the final word on each and every product or service and ensure that everything with its name on the side is as good as it can be.

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Weatherproof test

Discover more information about how edding’s markers undergo a weatherproof test. Our customers use our products on different materials that need to endure a multitude of varying weather conditions. Samples are checked and if needed, changes are made to ensure the highest level of quality is always reached.

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