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FAQ

It is our aim for our customers to get the most from our products. Your opinion really matters to us and if you have any questions regarding any of our products, or have suggestions how we can improve our work, we would be delighted to hear from you. Simply fill out the form below and send us your query. Our dedicated customer service team will endeavor to answer any questions you may have.

What should I know about before using an edding gloss paint marker or matt paint marker?

The gloss paint marker and matt paint markers’ ventilation system

edding gloss paint markers (e.g. edding 750) and edding matt paint markers (e.g. edding 4000) achieve their great coverage by using inks with large pigment particles. Unlike conventional fibre-nib pens, these inks cannot be kept in the filter, but rather are stored as a liquid in a tank in the markers’ shaft. The ink is pumped out through the nib using a sophisticated ventilation system.
This is why you have to activate gloss paint markers and matt paint markers before using them for the first time:

1. Shake the marker before use

Shake the edding gloss paint marker or matt paint marker with the cap on. A small metal ball in the tank distributes the pigments evenly before use.

2. Prepare the gloss or matt paint marker for use

Press the nib down slowly several times on a suitable writing surface. This pressure opens a valve, allowing the ink to flow out of the tank into the nib. It may take a little time for the ink to reach the nib. You will know when it is ready because the nib will take on colour. Test the marker on a piece of absorbent paper that won’t bleed until the ink is flowing freely.

Important: Once the nib is saturated with ink it cannot absorb any more. In this event, stop pressing the nib to avoid splotches. For this reason also, the nib should be used until empty before pressing again.

3. Important: Replace the cap after use.

If the marker is left with the cap off for extended periods the solvent can evaporate causing the nib to dry out. This leaves the dry pigments in the nib and can prevent new ink from flowing. In this case, use the dry nib until it is clear before pressing the marker to re-activate the ink.

In individual cases the gloss paint marker’s sensitive nib may become damaged or its channel blocked if you write on rough or abrasive surfaces. For this reason, the marker’s nib was designed to be replaced easily, if necessary. We offer replacement nibs for the edding 750, edding 780 and the edding 751 gloss paint markers.

Can I use the edding 4500 textile marker / edding 4600 textile pen on polyester?

The edding 4500 textile marker offers high quality and excellent definition on many light-coloured fabrics such as cotton and linen, as well as on a number of mixed fabrics. For limited use only on polyester, as it can often cause the ink to run. For writing on polyester (e.g. sports strips) we recommend the edding 8040 laundry marker, available in red or black.

What can I do to stop my writing/drawing from fading so quickly?

To achieve a particularly durable result it is best to use edding pens that contain pigment-based ink, e.g. the edding 1455 calligraphy marker with flexible nib or the edding 1255 calligraphy pen. Thanks to the pigments, the colours appear especially intense and bright on many different backgrounds.

What is special about edding pigment inks? The tiny colour particles do not fully dissolve in the ink. The very finest particles remain. Once used on a surface, these are far less affected by sunlight than dissolved dyes and colouring agents. This makes pigment-based inks guaranteed light-resistant. Thus writing and drawing created using pigment-based inks are particularly colour-fast and do not fade at all – or only very slowly.

But edding pens that use dye-based inks are also very light-resistant. However, if you want to write on something that will come into contact with direct sunlight, you should choose an edding pen or marker with pigment-based ink.

 

My marker’s nib isn’t writing properly anymore – what can I do?

Many edding pens’ nibs can be replaced. The markers’ nibs were designed to be replaced easily, if necessary. You can purchase replacement nibs in specialist shops.

Replacement nibs are also available for many edding paint markers. In markers with a ventilation system, the nibs are not permanently attached to the mouthpiece: they can be removed. Even if the nib protrudes a little too far from the shaft, it is quite easy to press it back in a little during use. This does not negatively affect how the pen works.

 

For Easter I want to paint blown-out eggs - what’s the right edding marker for me?

Many edding markers and pens are suitable for decorating blown-out eggs for Easter.

The gloss and matt paint markers offer a wide range of up to 14 colours and different widths, from extra fine to very broad. The edding gloss and matt paint markers have pigmented ink that covers very well.

If you’re looking for markers with great coverage, in addition to our gloss and matt paint markers, you could also try our fibre-tip marker, the edding 1200 metallic, available in 6 different metallic colours. Originally designed for paper, the fibre-tip marker also achieves durable, intense colours on egg shell.

For a transparent, paint-like effect that nonetheless achieves edding’s characteristically bright, intense colours, you could opt for our calligraphy marker, the edding 1455 calligraphy marker with flexible nib or the edding 1255 calligraphy pen. Other colours of the same quality ink are available with our edding 30 and edding 33 brilliant paper markers. The classic edding markers (e.g. edding 3000, edding 400, edding 404) are also suitable for decorating blown-out eggs. This category offers up to 20 colours.

Please note: We cannot make any product recommendations for eggs you wish to consume as our products do not meet the requirements for human consumption and are thus not suitable.

 

What can I do if an edding marker’s nib dries out?

If the marker is left with the cap off or not properly closed for extended periods the solvent can evaporate causing the nib to dry out. The pigments remain in the nib, preventing new ink flowing from the tank.

Thus, before using a pen with a dried out nib, you should take a piece of absorbent paper that does not bleed and write with the pen until the nib is clear. Then press on the nib to re-activate it. Otherwise you may “over-pump” the nib - this may lead to lacquer oozing out because it can’t flow through the nib anymore, but rather bypasses it.

We only recommend replacing the nib if it cannot be cleared by writing with it.

In rare cases the glossy marker’s nib may become damaged, or its channel blocked if you write on rough or abrasive surfaces. In this case we recommend you replace the nib.

 

What can I do if my edding marker has become faint?

Many edding markers write with pigment-based ink. Thanks to these pigments the colour appears intensive on many different backgrounds and with the edding textile markers and textile pens, this even includes bright, intense colours on textiles.

 

What are pigments?

Pigments are tiny colour particles distributed throughout the ink. They sink to the bottom of the ink tank and remain there – when the marker has been stored with the nib pointing upward for a long time, for example. When it is finally used again, the ink may appear somewhat pale.

Our tip: place the edding marker in the opposite direction, i.e. with the nib downwards, for approx. one hour. It is best to always store pens horizontally. If certain pens absolutely must be stored horizontally, this will be stated on the pen.

Ask your questions directly to our experts

Contact

edding International GmbH

Bookkoppel 7
D-22926 Ahrensburg

Tel.: +49 (0)4120 808 - 0
Fax: +49 (0)4120 808 - 169
creative@edding.com